FAQ

My product is damaged. What do I do?

If you receive a damaged product, please contact us at info@cafe-tinto.com. Please provide your name, shipping address, order number (if available), and a picture of the broken product within 14 days of the purchase. We will then send you a replacement.

When will you send out my order?

Orders will generally ship within 2-5 business days of the order being placed. Since Our Wicker-bags are handmade it can take up to 7 business to get them ready for shipment.

When will I receive my international shipment?

We ship your packages with DHL, UPS or Fedex which generally takes 10-15 business days to arrive. Please take Customs policies into consideration.

How long does domestic shipping take?

USPS shipping generally takes about 2-3 business days. We ship all of our products directly from San Diego so the shipping time depends on your location and can generally take up to 7 days

How much does shipping cost?

Standard shipping in the US is a $3.99 flat rate and $7.99 for overnight shipping. International shipping to Canada costs $9.99 and all other countries costs $29.95.

How to make a Cafetinto?

Please be sure to watch our how-to make a Cafetinto video. This video you can find here: https://www.cafe-tinto.com/how-to-make-cafetinto/

How do I cancel my subscription?

Our subscriptions are monthly and can be canceled via email 30 days prior next billing cycle.

How can I re-subscribe if I wish to continue?

If you wish to re-subscribe, please reach out to one of our representatives at info@cafe-tinto.com

Shipping Overseas

Who is responsible for foreign taxes?

Cafetinto UG is not responsible for additional charges due to customs in foreign countries. All additional charges such as foreign taxes on purchased products has to be covered by the recipient! For further questions please reach out to our management and we are glad to assist you. You can reach us under info@cafe-tinto.com.

Who is responsible for foreign borders?

Cafetinto UG is not responsible for additional overseas tracking. We track all our packages until US Border since USPS our primary carrier does not support tracking beyond US borders. If there are still questions please feel free to each out to USPS with tracking number.

Return Policy F.A.Q.

I don’t like my purchase. Can I return it?

No, since we are selling a beverage there is no refund.

Product conditions for returns.

We just accept returns within 2 business days and unopened packages.

Only partial refunds

There are no partial refunds.

Lost Package/ Wrong Item

I didn’t receive my package

If you didn’t receive your package please make sure that the package wasn’t mistakenly placed nearby. For example: at your neighbor’s door or in your manager’s office. Please keep in mind that carriers drop packages off at a close location if you are not available at the time of delivery.

I received the wrong items

If you have received the wrong product please email us at info@cafe-tinto.com and provide your name, order number and the list of products that are missing. We will make sure the issue is resolved as soon as possible.

Which delivery service should I take to return the items?

1. FedEx

2. UPS

3. DHL

4. USPO

Please make sure to include the invoice and provide the tracking number to the management. This will make it easier to keep track of your purchased item. Send tracking number to info@cafe-tinto.com.

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